...comes from this in USA Today:
But the facilities — save for some up-to-date resorts and a few contemporary Havana hotels — pose challenges for demanding Americans, experts say.
Cubans own the hotel real estate, "and (foreign) hoteliers don't have free rein to manage as they wish," Baker [ "author of the Moon travel guide to Cuba, who has visited the country more than 30 times"] says. Bad service and food are common. "Communism and good service don't go together," he says. Cuba does not get a high percentage of repeat visitors, he says.
So many aspects of this quote are so vile that it is difficult to keep from spluttering over the keys. First, there is the overt bigotry. The accommodations are not up to snuff because they are owned by the natives. You know them; they're the little brown "sensual" types. Then there is the ignorance or dishonesty of that very misleading statement. The hotel real estate is not owned by Cuban landowners, as the article, penned by Kitty Bean Yancey, implies. It is owned, as is just about everything else, by the ruling military junta. Forgive me, if I feel no compassion for those foreign hoteliers who want to line up behind the khaki clad caudillos to ravish the Cuban population. Tourism diplomacy in action.